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| CREATING THE RAVING FAN |
| http://www.beelinedel.com/ecourier/beeline/xmlView.aspx?xmlPath=news.xml |
| Raving Fans is a customer service concept that Ken Blanchard (author of "The One Minute Manager") introduced in his book "Raving Fans |
| 11/15/2005 12:48:54 |
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| Bee-Line Customer Spotlight |
| http://www.beelinedel.com/ecourier/beeline/xmlView.aspx?xmlPath=news.xml |
| A Revolutionary Approach to Customer Service". He maintains that satisfied customers just aren't good enough and if you really want a booming business you have to create Raving Fans. For Bee-Line Delivery Service Raving Fan service is a constant feature - not just another program of the month. The relentless pursuit of creating the raving fan is the main focus of each employee of Bee-Line Delivery Service. It is our mission to exceed each client's expectations in such a manner that they know our number one goal is their on-going total satisfaction with our service.
The four building blocks of creating the Raving Fan are:
Integrity - Do the right thing. Do not compromise your standards or your customer loyalties.
Consistency - Do the right thing time and time again.
Flexibility - Make the proper business adjustments to do the right thing time and time again.
The Rule of One Percent - Improve by 1% each week and great things can be achieved.
Our goal is that each and every customer becomes a Raving Fan and that our employee's always exhibit the traits of the four building blocks to create and sustain your confidence in our ability to service your every delivery need. To our existing customers we would like to thank you for your continued patronage. To those potential new customers who are considering Bee-Line Delivery Service as your preferred carrier |
| 11/15/2005 12:49:33 |
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| The Bee-Line Staff |
| http://www.beelinedel.com/ecourier/beeline/xmlView.aspx?xmlPath=news.xml |
| when you allow us to take your delivery expectations to next level we know that you to will join our growing customer base of Raving Fans! |
| 11/15/2005 12:50:5 |
